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WhatsApp-Business API-Solution

WhatsApp-Business API-Solution

A powerful tool used by various business organizations to send information to your users regarding new offers like discount coupons, promotional offers, coupons, product launch notifications, important alerts etc. WhatsApp Business API service lets you integrate your business number with WhatsApp and get a verified and authentic Business WhatsApp Number for your business and send all the messages from that one single number that represents your organization. However, there are certain requirements that businesses must meet in order to use the WhatsApp Business API.

Five Steps To Get Whatsapp API Solutions

Approval from WhatsApp/Meta

To use the WhatsApp Business API, businesses must first apply for approval from Meta. This includes submitting a request and undergoing a business verification process. You’ll need a new phone number and approval from Meta to proceed.

Start Business Verification

Businesses must verify their identity by completing the verification process through their Facebook admin account. This includes verifying the phone number you plan to use for WhatsApp communication.

Complete the Verification Process

Once your application is approved, you'll need to submit documentation to confirm your business identity and ownership. This step ensures the authenticity of your business.

Set Up Your WhatsApp Business Account

After verification, you can set up your WhatsApp Business account by configuring your settings, linking your business number, and creating messaging templates.

Integrate the WhatsApp API

Finally, integrate the WhatsApp Business API into your systems to start sending and receiving messages. Your WhatsApp Business Solution Provider will assist with the documentation and offer support for a smooth integration process.

Experience Powerful Features of WABA

Two-Way Communication
The WhatsApp Business API enables real-time communication, allowing businesses to send and receive messages with customers. This can be enhanced with chatbots for automated interactions.

 

Message Templates
Businesses can create predefined message templates for various purposes, such as promotional offers, order confirmations, and appointment reminders. Note that all message templates must be pre-approved by WhatsApp before use.

 

Media Sharing
Share multimedia content like images, videos, and documents with customers to showcase products, provide brochures, or send instructional content.

 

Catalogs
The API supports product catalogs, allowing businesses to display their offerings with images, descriptions, prices, and links. Customers can browse and inquire about products directly through WhatsApp.

 

Chatbots and Automation
Integrate with chatbot platforms and automation tools to respond to common queries, offer self-service options, and handle large-scale customer interactions efficiently.

 

CRM Integration
Seamlessly integrate WhatsApp Business API with your CRM system to track and manage customer interactions and maintain efficient communication history.

 

Security and Encryption
WhatsApp Business API ensures secure communication with end-to-end encryption, two-step verification, and tools for reporting suspicious activity, protecting both user data and conversations.

 

Analytics and Reporting
Access comprehensive analytics and reporting tools to monitor metrics such as message delivery, read receipts, response times, and customer engagement. These insights enable businesses to evaluate communication effectiveness and make data-driven decisions.

 

The “24-hour window” or “24-hour session“

When a user sends your business a WhatsApp message, it kicks off a 24-hour WhatsApp “session” or “window” during which you can send free-form (non-templated) messages to the user.

A WhatsApp session lasts for 24 hours after the last inbound message you receive from a user. Outside of this 24-hour session window – You can only send pre-approved message templates that counts as a business initiated conversation.

FAQ
No, you cannot access the WhatsApp Business API using your personal phone number. Using a personal phone number for business communication raises concerns about privacy for both you and your customers. WhatsApp Business API requires a dedicated phone number for business communication. This must be an active number that can receive SMS or voice calls. Using a personal number for WhatsApp Business API is against WhatsApp's terms of service and may result in your account being suspended or banned.
WhatsApp Business API is a messaging platform that allows businesses to communicate with their customers via WhatsApp. It includes features such as autoresponder message templates and chatbots to help automate the customer support process and improve the customer experience.
A verified business
A Facebook business manager account
A WhatsApp Business Number
opt-in customer list
Any business, regardless of size or industry, can use WhatsApp Business API. WhatsApp, on the other hand, has specific guidelines for businesses to follow in order to use the platform.