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Cloud Call Center

Enhance And Strengthen Your Customer Engagement.

Customized Cloud Call Center for Your Business

Legendcare advanced cloud-based call center empowers you to efficiently manage inbound and outbound calls. Our feature-rich platform enhances team productivity and improves customer experience. Accessible from anywhere, this web-based solution streamlines customer interactions without the need for physical infrastructure. By leveraging a cloud call center, you can reduce operational costs while scaling effortlessly to meet your business needs.

Why Your Business Need our Cloud Call Center Solution

Quick and Easy Setup

You can set up an in-house cloud call center just in few minutes. No installation required.

Save Time and Money

You don’t need to spend money on any additional software or hardware. Save time and money.

Amazing Caller Experience

Our Cloud call center provides an amazing calling experience to your callers with power packed features.

Improve Agents’ Efficiency

Our featured-rich cloud call center helps your agents resolve calls and queries with greater precision.

Superior Customer Experience

Our cloud call center will handle a large number of calls and you can solve caller’s queries quickly.

Pay As You Go

As the name suggests, our call center is completely cloud based. Only pay for what features you use.

Advanced Cloud Call Center Features

Smart Dashboard

Monitor all call statistics and reports with our intuitive dashboard.

Live IVR
Create and modify your IVR flow in real-time for a seamless customer experience.

 

Custom Call Flow
Design multi-level IVR with customizable menu options to match your needs.

 

Call Monitoring
Track and monitor agent performance in real-time to enhance customer service.

 

Smart Call Routing
Ensure calls are directed to the right agent or department without delays.

 

Call Forwarding
Easily transfer calls to another agent when busy, ensuring uninterrupted service.

 

Call Recording
Record all inbound and outbound calls and download them anytime for review.

 

Automated Dialer
Eliminate manual dialing and boost agent productivity with our automated system.

 

Sticky Agent
Reconnect customers with the same agent based on past interactions for consistency.

 

Click to Call
Enable website visitors to reach you instantly with a single click.

 

Text-to-Speech (TTS)
Convert text into natural-sounding voice messages for a personalized experience.

 

CRM Integration
Seamlessly integrate with your CRM software in minutes for better data management.

 

Live Call Reporting
Access real-time reports and monitor all calls with complete analytics.

 

Downloadable Reports
Export call logs and reports in Excel or CSV format, or receive them via email.

 

Agent Productivity Insights
Analyze agent efficiency with graphical reports to optimize performance and reduce costs.

 

Agent Productivity

Graphical reports are available to analyse the ability of customer service agents to handle incoming and outgoing calls. This helps in reducing the overall cost per call by increasing the call volume.

FAQ
Cloud call center is an in-house unified solution which comes up with complete features of cloud telephony. It cuts your business costs and enhance the customer experience.
In PBX, you need heavy equipment and more space. With cloud call center, you don’t need anything. You just need an Internet connection. All your data is on Cloud.
Cloud call center comes up with all the cloud telephony features like: Live IVR, call forwarding, smart call routing, call recording, mutilevel IVR, call monitoring, text to speech, click to call, sticky agents and more.
You just need to contact us. Call us at XXXXX or mail us @ Our dedicated team will guide you.
Cloud telephony enables you to put all your communication channels and data on cloud. You don’t need to install any software or buy any hardware. It costs less than traditional PBX. All you need just an Internet connection.
It takes a few minutes to set up your cloud call center.