Features of a virtual phone number
Call tracking
Effectively track and monitor all your customer calls and your agents’ performance on them.
Call routing
Connect your callers directly with their concerned department basis their input in the IVR menu.
Call recording
Monitor your business calls and team performance with timely recorded customer conversations.
IVR system
Welcome your callers with a customized voice message and provide them a better experience.
Call reports
Get access to detailed reports of your customer calls and receive daily insights via SMS and email.
Call forwarding
Bring mobility your team call handling as calls are forwarded directly on your agents’ phone number.
Virtual number for easier customer communication
Attend calls anytime, anywhere
Calls placed at your virtual phone number are routed to your agent’s number directly, eliminating the need to stick to their landline or office desk to attend calls. This brings mobility in your team’s working and also helps them ensure 24*7 customer availability easily. Virtual phone number also minimizes the chances of your team missing any important customer call.
What is Virtual Number Service?
A virtual number is a normal 10-digit mobile number e.g. 9554443322 except it offers more features and better call management than a normal mobile number.
In VMN (Virtual Mobile Number or 10-Digit Number), the caller and the called party both pays for the call however, the charges are distributed among them. Since both parties are paying for the call it is more easy on pocket for businesses and also reduces the spam calls.
Generally the number is issued by the Cloud Telephony provider but your own number can also be used as an Virtual number though it is not recommended due to various reasons.