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FEATURES
Cloud Telephony Features
Call Announcement
Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.
Multi-level IVR
You can configure multiple departments and sub-departments to server your business needs.
Call Recording
Every call gets recorded and available for auditing & training. Listen & download anytime.
Working Hours
Routes call to agents phones or voicemail based on time preference.
Custom Hold Tune
Play a customized corporate jingle or a pre-recorded voice to your callers while you keep them on Hold.
Blacklisting
Block unwanted caller to prioritize important callers.
Call Forwarding
Make your customers talk to right Agent by forwarding calls to Mobile & Landline phones.
Auto Reply SMS
Send Auto reply SMS to the callers to automate the physical tasks. Ex. Contacts, Plans, Bill Details.
Call Flow
Design Call Flow yourself with just a few clicks and change it when ever you require.
Call Events & Alerts
Setup alerts on call events like Agent missing a call, wrong DTMF input, Etc,.
Call Log
Check the call log to see who called when for what. Access recorded voice and notes for every call.
Text to Speech
Use Text-to-Speech to give your Announcements more professional touch. T2S engine supports both English & Hindi.
Sticky Agent
Sticky Agent helps callers to reach the same Agent every time they ring the business phone.
Whitelisting
Enable only selected callers to reach you by using Whitelisting. Also, design a separate IVR menu for premium customers.
Integrations
Integrate with you favorite apps like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and many more.
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IVR Service, OB Calling, Call Recording, Voice mail, Toll Free Number, Industry best Panel. Outbound Calling, Blacklist numbers, Sticky Agent, Call Transfer and many more features. Audio Conferencing. Hosted In The Cloud. In Over 66 Countries. No Monthly Charges
Toll Free Number – Branding
A toll-free number increases the branding of any business from which your customers can easily remember and reach your sales or support center anytime with ease of reaching your business with no-cost. Toll-free number ensures reliability of your business among your customers.Sign up now
Benefits of toll free services
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